Customer Service

Course : Customer Service
Course material language : English & Spanish
Instruction language : English, Papiamento & Spanish
Duration of Course : 13 weeks
Hours : 7 PM – 9:15 PM
Teacher : J.Erasmus

Registration fee : Awg 50,-
Cost : Awg 250,-

Content outline Topics – Course Customer Service:

• What is customer service Internal and external service
• How your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools & how to manage difficult customers

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